Privacy Policy for tvrepair.in

This Privacy Policy describes how tvrepair.in (referred to as "we", "our", or "us") collects, uses, and protects your personal information when you use our TV repair services. Your privacy is very important to us, and we are committed to safeguarding your personal data.

1. Information We Collect:

When you use our services, we collect only the necessary personal information required to provide our doorstep TV repair services. This primarily includes:

* Contact Information: Your full name and mobile number.

* Service Location Information: Your address or live location to facilitate our doorstep service.

* Service Details: Information about your TV model and the issue you are experiencing, which you provide to us to help diagnose and resolve the problem.

2. How We Collect Your Information:

We collect information directly from you when you:

* Contact us via phone call to book a service or inquire about our services.

* Provide your address or location details for a service visit.

* Interact with us during the service provision at your home.

3. How We Use Your Information:

We use the collected information solely for the following purposes:

To provide and manage our doorstep TV repair services*, including scheduling visits, diagnosing TV issues, and performing repairs at your location.

To communicate with you* regarding your service requests, appointments, updates, and feedback.

To process payments* for services rendered.

To improve our services* and understand customer needs.

To comply with any applicable legal or regulatory requirements*.

4. How We Protect Your Information:

We are committed to ensuring that your information is secure. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

* We restrict access to your personal information to only those employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.

* Given the nature of our doorstep service, most interactions occur directly with you, minimizing extensive data storage.

5. Sharing Your Information:

We do not share, sell, rent, or trade your personal information with any third parties for their marketing or commercial purposes.

We may disclose your information only in the following limited circumstances:

* To our authorized technicians who need the address and contact details to perform the doorstep service.

* If required by law, court order, or governmental regulation.

6. Data Retention:

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

7. Your Consent:

By using our services, you consent to the collection and use of your information as described in this Privacy Policy.

8. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

* Email: tvrepair25@gmail.com

* Phone: ‪+91 9204713467‬

Last Updated: June 6, 2025